Legal
Refund & Cancellation Policy
Our policy for order cancellations and refunds for POWERMAX products and services.
Last updated: October 2026
1. Order Cancellation
Orders may be cancelled before dispatch without charge. Once products have been dispatched, cancellation is subject to our assessment and any applicable restocking or return logistics fees.
2. Refund Eligibility
Refunds, where applicable, are considered for products that are defective, damaged in transit, or significantly different from what was ordered. Refund requests must be raised within the timeframe specified in your agreement or quotation.
3. Refund Process
Approved refunds are processed back to the original payment method within a reasonable period. The exact timeline depends on your payment provider and bank.
4. Non-Refundable Items
Custom-designed systems, specially ordered components, and services already rendered may not be eligible for refunds except where required by law or where a defect is confirmed.
5. How to Request
To request a cancellation or refund, contact us at powermaxm48@gmail.com with your order details and reason. Our team will guide you through the process.
6. Disputes
Any disputes regarding refunds or cancellations will be handled in good faith and resolved in accordance with the governing terms of your agreement with POWERMAX.